Since its inception, the Family Care Network has operated on the foundation of ongoing strategic planning, placing a high-value in the planning process and utilizing a participatory approach inclusive of input from all levels of the organization. A substantial percentage of agency programs and services, and improved efficiencies and quality are a direct result of our planning process.

The agency maintains a rolling strategic plan entitled the “Planning Circle” which is updated annually. This plan serves as:

• A roadmap for the organization
• A baseline for the agency’s evaluation and growth
• A benchmark for evaluating Administrators, Managers and Supervisors
• A snapshot of history and accomplishments

Included in our strategic planning process, the agency also maintains a Continuous Quality Improvement (CQI) plan which is also updated annually. The purpose of the CQI is:

• To provide an ongoing mechanism for evaluating agency programs and services.
• To establish target outcomes and indicators which truly measure performance within acceptable industry standards and in accordance with service contract requirements.
• To enhance accountability to contractors, funders, consumers and the communities we serve, as well as staff, volunteers and the Board of Directors.
• To establish an ongoing process for initiating changes and improvements in service delivery methods in order to maintain the highest quality programs and services.
• To demonstrate that the agency is performing consistently with and in support of the agency’s mission.

The CQI Plan includes:

• Process and performance objectives for each program
• Fiscal accountability objectives
• Human resource outcomes and measures
• Community resource development targets
• IT and facility management objectives

Planning Circle development begins in January each year for the following fiscal year; the CQI is created after an evaluation of previous year outcomes is complete. The Planning Circle–Continuous Quality Improvement Plan is approved at the beginning of each new fiscal year by the Board of Directors and monitored quarterly. Click here to review this document.